Help and support
Last updated: 26 October 2026
Contact us
Email: [email protected]
We are available Sunday to Thursday, 9am to 6pm UAE time, and we aim to reply within 24 hours. In the app you can also open your Profile and tap Help & Support.
When you write to us, tell us the email address or phone number on your account and describe what happened. A screenshot helps. Never send us your PIN or a sign-in code; we will never ask for them.
Common questions
How do I earn coins?
Answer questions right the first time, finish lessons, keep your daily streak and invite friends. Coins cannot be bought.
How do I turn coins into a gift card?
Open the Market, pick a gift card and confirm. The Market shows the gift cards sold in your country of residence, in its currency. Before your first redemption you verify your identity once with a photo of a government ID and a selfie, which a member of our team reviews. Gift cards are for ages 13 and up, with monthly limits that depend on your age. The app shows your remaining allowance before you confirm.
My gift card has not arrived.
If the supplier cannot issue a card, all the coins for it are returned to you. If an order cannot be completed within 48 hours, it is cancelled and the coins are returned. If you are still waiting, email us with the date of the order.
Why was my identity check rejected?
The app tells you the reason, for example a document we could not read, an expired document, a name that does not match your profile, or a selfie that does not match the photo on the document. You have three attempts. After that, email us and we will help.
Is Toro's advice financial advice?
No. Toro answers from FunFi's lessons to help you learn. It does not recommend financial products, and its answers are not financial advice.
I lost my phone or changed my number.
Install FunFi on your new phone and sign in the same way as before, with the same phone number, email address, Apple or Google account. If you can no longer receive codes on your old number, email us.
How do I delete my account?
Open your Profile, tap Pin & Security, then Delete My Account. Your account is erased 24 hours later, and you can cancel before then. If you no longer have the app, email us. Our account deletion page explains what is deleted and what is kept.
Legal
Read our Privacy Policy and Terms of Use. FunFi is provided by Vertex Tech Ltd. FunFi is educational and is not financial advice.